Financial Services

Insurance and Billing

Flint River Hospital accepts all types of health insurance. The Patient Financial Services Office will bill your insurance carrier for you. The hospital will also file multiple insurances for you if you have more than one policy. All payments by debit or credit card can be made over the phone. If you have any questions about your insurance or any statement you’ve received, please contact the Business Office at (478) 472-3100. The office is open from 8:30 am until 5 pm, Monday through Friday.

Medicare & Medicaid

If you are admitted under the Medicaid plan, you must be responsible for the deductible, co-insurance, and non-covered items. If you are admitted under the Medicaid/Georgia Better Healthcare plan, you must present a valid Medicaid card. Flint River Hospital also participates in the PeachState, Amerigroup, and Caresource health plans.


Flint River Hospital participates in TRICARE – Active Duty (Resource Management), TRICARE Prime and TRICARE Standard.

Indigent and Charity Care

We serve our patients with dignity, respect, and compassion, no matter their financial situation. We assist patients who cannot pay for their care to qualifying patients. Because we understand not all patients are able to pay their hospital bills due to financial hardship, Flint River Hospital provides free care and discounted services.

As further described below, our financial assistance policy:

  • Includes eligibility criteria for financial assistance
  • Describes the basis for calculating amounts charged to patients eligible for financial assistance under this policy
  • Limits the amounts that Flint River Hospital will charge for emergency or other medically necessary care provided to individuals qualified for financial assistance to no more than the lowest amounts generally billed (received) by Flint River Hospital
  • Describes the method by which patients may apply for financial assistance
  • Describes how Flint River Hospital will widely publicize the Policy within the community served by each hospital facility
  • Describes the Flint River Hospital collection Policy

Flint River Hospital remains committed to serving the emergency needs of all patients, regardless of their ability to pay.

Flint River Hospital Policy for Financial Assistance is attached for your review.

Flint River Hospital is committed to providing information for our patients regarding patient charges, pricing, insurance billing, and financial aid. To provide transparency information regarding hospital pricing and payment information, please continue to the links and information below:

For a complete listing of charges, please click either link below:

Price Transparency

The “Hospital Price Transparency Final Rule” requires hospitals to establish, update, and make public a list of their standard charges for items and services they provide. CMS interprets “items and services” provided by the hospital to include all items and services that could be provided by a hospital to a patient in connection with an inpatient admission or outpatient department visit, including all individual items and services and all “service packages” for which the hospital has established a standard charge.

  • Hospital is defined as “an institution in a State in which State or applicable local law provides for the licensing of hospitals, that is licensed as a hospital pursuant to such law, or is approved, by the agency of such State or locality responsible for licensing hospitals, as meeting the standards established for such licensing.”
  • Items and Services include each item or service appearing on the hospital’s charge description master (“chargemaster”) and services performed by non-physician practitioners.
  • Standard Charges are defined by CMS to mean “gross charges” and “payer-specific negotiated rates.”
    • Gross charges – The charge for an individual item or service that is reflected on Hospital’s chargemaster. This rate does not include any discounts.
    • Payer-specific negotiated rates – The charge that Hospital has negotiated with a third-party payer for an item or service. This rate does not include the amount ultimately paid by the insurer or patient for an item or service, just the negotiated base rate. Additionally, this rate does not include non-negotiated payment rates, such as those for fee-for-service Medicare and Medicaid. Charges negotiated by third-party payer managed care plans (i.e., Medicare and Medicaid managed care plans, etc.) are required and included in these negotiated rates.
    • Discounted cash price – This rate is the discounted rate Hospital charges individuals who pay cash, or the cash equivalent, for an individual item or service or service package. The published rate is unrelated to any charity care, financial assistance, or bill forgiveness that Hospital may apply to a particular individual’s bill as part of its documented financial assistance program.
    • De-identified minimum and maximum negotiated rate – These charges are the lowest and highest charges a hospital has negotiated with all third-party payers for an item or service. The lowest and highest de-identified negotiated rate is published for each item or service the hospital provides.

Disclaimer(s)Fees and/or costs provided via this tool are only estimates and your final bill may be higher or lower than the estimate for various reasons including but not limited to differences in the number of comorbid conditions among patients having the same or similar primary procedures, differences in physician ordering practices, unforeseen complications, etc.

This is not a guarantee of benefit plan coverage or payment and the actual payer and patient portion reflected in your final bill may also be higher or lower.

The shopping service/pricing estimator and/or machine-readable file DOES NOT include other services billed for separately by independent contractors including but not limited to physician or practitioner fees including but not limited to pathologist, radiologist, anesthesiologist, emergency room physicians, etc.

A single line-item charge may not represent a complete medical service; in general, multiple charge line items are necessary to represent all components of a service (e.g. procedure(s), supplies, and drugs).

Price Estimates

Flint River Hospital offers price estimates for insured and non-insured patients, allowing you to anticipate what to expect financially prior to receiving services.

Contact our Price Estimate line at 478-472-3100 or click the button below:

The estimate provided is based on historical averages and information received from your insurance company. Flint River Hospital cannot predict the care you need and your physician orders. This estimate is not a contract or guarantee of the actual costs for the services that may be provided. The final bill may differ from the price estimate provided, as actual charges may vary based on the specific needs of the patient, including severity of illness, length of stay and/or services and items provided.

Final Billing

Once you have been discharged from the hospital, you will receive the final bill for your hospital stay. This statement will reflect any outstanding balance on your account. Upon request, we can provide an itemized statement for your convenience. Your hospital bill does not include professional fees from your personal physician, ER physician, and surgeon. Depending on your services and procedures during your stay, you may also receive a separate bill from the anesthesiologist, pathologist, or radiologist. All of these physicians are independent contractors, and you will receive a separate bill from them for their services.